Terms & Conditions

  • You are making a booking with the hotel directly.
  • Please review the booking and cancellation policies for the bookings. In case you make a change or cancel the booking, the cancellation penalties specified may apply.
  • You may be asked to furnish the form of payment and identification proofs during check-in.
  • Other inclusions not listed as a part of this booking may be chargeable.

Cancellation Rules

  • If cancellation is done 7 or more days prior to arrival, then the full amount will be refunded.
  • If cancellation is done between 5 - 7 days of arrival, then 50% of the booking amount will be charged.
  • If cancellation is done within 5 days of arrival, then the full amount will be charged.
  • If no show, then the full amount will be charged.

Privacy Policy

  • This privacy policy sets out how we use and protect any information that the guest gives us when he uses this website.
  • We are committed to ensuring that the guest's privacy is protected. Should we ask the visitor/guest to provide certain information by which they can be identified when using this website, then the visitor/guest can be assured that it will only be used in accordance with this privacy strategy.
  • We at Park Elanza are committed to the privacy of everyone who accesses our website www.parkelanza.com only collects personal data about the visitor/guest as needed to provide them with outstanding service, and to help process their request or provide them with information.

Hotel Policy

  • Rights of admission reserved by the Hotel Management.
  • Smoking in rooms, corridor, staircase & restaurant is strictly prohibited.
  • Pets are not allowed in the room
  • Room keys must be deposited at the reception desk whenever guest leaves the hotel to avoid key missing charges.
  • Visitors are not allowed to the rooms due to guest safe & secure purpose. Please use our lobby or restaurant to entertain your visitors.
  • Room inventory (pillows, blankets, towel, etc) are intended for your use during your stay at the hotel and you are kindly requested not to take them out.
  • Bringing and consuming food and drinks or ordering from external catering service is not allowed in the rooms or any other hotel areas
  • From 11:00 pm to 8:00 am is the period of night rest, so don’t disturb other hotel guests, we ask each guest to be careful and do not produce noise that can bother other guests.
  • Guests are obligated to pay for any damage they caused in the room if they are unable to prove that they are not responsible for this damage
  • Please use the safe locker provided in the room. The hotel is not responsible for the loss or leaving behind your valuables, money, jewels and documents in the rooms or other places in the hotel.
  • Check out is at 11:00 am, please leave the room before 11:00 am at the day of your departure. Maintaining in room after 11:00 requires additional accommodation charges, in case of late departures please notify the reception by 10:00 am at the day of departure.
  • Access to a swimming pool in 5th floor from 06:00 hrs to 17:00 hrs & Gym from 06:00 hrs to 21:00 hrs.
  • Usage of Massage chair in 5th Floor on chargeable basis.

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